- Sponsor
- HRDQ-U
- Speaker
- Kevin Eikenberry
- Registration
- Click here to register.
- Contact
- Joseph Meeker
- jlmeeke2@uillinois.edu
- Phone
- 217-300-6568
This event initially aired on February 12, 2025. We are rebroadcasting it based on customer requests.
57% of people would do almost anything to avoid a difficult conversation, according to a 2015 study by the Chartered Management Institute. It’s only human nature to feel anxious or rattled leading up to, during, and after a hard conversation.
In this webinar, you’ll discover how to stay calm, assertive, and in control – even with the most difficult people – while keeping yourself safe and getting your needs met. By using communication skills that therapists and mediators regularly use, you can keep discussions productive and on track.
As a licensed therapist, executive coach, and facilitator who has guided countless others through hard conversations, I’ve helped people learn to communicate confidently in a variety of situations. In this interactive session, you’ll leave with specific skills, not just theory, that you can adapt and implement immediately. Because when done right, these conversations can transform stress into stronger relationships and greater collaboration. Attendees will learn:
- The 3 things you need to prepare for any difficult conversation.
- How to change your view of difficult conversations altogether.
- How to use strategic empathy skills to respond to difficult behaviors.
- How to keep even the most difficult conversations on track.
If you need an actionable leadership playbook for yourself or your organization, don’t miss this powerful session. You’ll walk away seeing leadership challenges with new eyes and create a plan to address those situations more effectively. Attendees will learn:
- Common pitfalls of inflexible leadership and how to avoid them.
- How to apply the Flexible Leadership Approach
- How to assess and respond to different leadership situations with confidence.
- How to build and apply a toolkit of flexible leadership practices to their daily work.