When facilitating CQI processes (e.g., identifying community needs, designing outcome evaluations, developing and implementing improvement plans), often the voice of the individual who the program is supposed to serve is lost. Including the voices of individuals with lived experience in every stage of the improvement cycle are essential to ensure the change sought will make a difference, be effective, and address their needs.
In this session, participants will receive an overview of additional methods such as town halls and focus groups outside of surveys they can use to collect feedback from their current stakeholders. There will also be time for breakout groups where attendees will have an opportunity to share ideas and strategies of how they are currently or planning to engage stakeholders in their CQI process. Participants will leave the session with concrete strategies for how to take the next steps forward.
Melissa “Missy” Greathouse serves as the Executive Director of Dispute Resolution Institute, Inc. Missy is a licensed attorney, mediator, trainer, and social worker.