Building organizational capacity to implement and sustain a sound evidence-driven continuous quality improvement (CQI) program is critical for effective program planning, monitoring, and decision-making. Building the knowledge and skills of the staff charged with implementing, promoting, and participating in the CQI program is at the root of building this kind of organizational capacity. This 3-hour training will engage participants in an interactive learning experience focused on the fundamental activities necessary for implementing a comprehensive CQI program in a human services organization. Participants will also explore strategies for creating an evidence informed CQI program that promotes a learning culture grounded in equity and broad stakeholder engagement.
This is an entry-level workshop designed for new CQI or quality assurance (QA) practitioners who want to build the foundational knowledge and skills needed to design, implement, and lead a CQI program, and clinicians, case managers and direct service staff who want to know more about the purpose and function of CQI within an organization in order to enhance their understanding and participation in CQI efforts.
Learning Objectives:
Participants will:
1. Gain a common understanding of the fundamental components of an effective CQI program.
2. Learn the basic demands of the improvement planning process.
3. Explore strategies for deploying a CQI program that addresses equity and includes broad stakeholder engagement.
Yolanda Green-Rogers is a Senior Policy Analyst at Chapin Hall at the University of Chicago. Her work focuses on supporting public and private human services agencies with the implementation of continuous quality improvement (CQI) practices and protocols that support decision-making and performance monitoring.
This event has been approved for 3.0 CEU hours for LSW, LCSW, and LCPC Illinois licenses. For out of state attendees, we can provide a certificate of attendance.
