Contact Center/Touchpoint Agent training
- Event Type
- Conference/Workshop
- Sponsor
- FAST3/Webstore Training Services
- Virtual
- Date
- Aug 4, 2021 1:30 - 3:30 pm Wed afternoon
- Cost
- free for faculty/staff
- Registration
- Registration Form
- training@illinois.edu
- Phone
- 217-333-6285
- Views
- 27
- Originating Calendar
- Training Services
Contact Center for Skype for Business is a third party software solution that integrates with Skype for Business to provide additional call handling features, real-time statistics and reporting capabilities that are not available to Response Groups. The Agent training topics covered in this 2 hour session include logging in and out of queues; working with call handling/controls such as answering calls, transferring calls, wrap up, using the call back feature and managing work status. Additional tips and tricks will be shared and a question and answer period will conclude the training. In order to attend, you must have a Contact Center account. Training will be delivered online