Transgender and nonbinary people are disproportionately more likely to have disabilities compared to their cisgender peers, making affirming and accessible services at DRS even more critical. This lunch & learn will explore the top considerations for effectively serving transgender customers—from first impressions to ongoing engagement and employment support. We’ll discuss common challenges transgender people face in agency settings and the workplace, and share practical strategies to help staff build trust, repair missteps, and foster inclusive, respectful service relationships. Whether you’re new to this topic or seeking to deepen your practice, this session will provide concrete tools and insights to enhance your professional confidence and impact.
ABOUT THE ILLINOIS VR TRAINING LUNCH & LEARN SERIES
Hosted by the Illinois Institute for Rehabilitation and Employment Research in collaboration with the Illinois Department of Human Services Division of Rehabilitation Services (DRS), these monthly online trainings feature a variety of key topics for DRS vocational rehabilitation counselors and professionals.