FAST3 Training

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Contact Center Agent training

Event Type
Conference/Workshop
Sponsor
FAST3/Webstore Training Services
Location
UIUC -- location to be announced
Date
Feb 4, 2020   10:00 am - 12:00 pm   Tu morning
Cost
free for faculty/staff
Registration
Registration Form
E-Mail
training@illinois.edu
Phone
217-333-6285
Views
2

Contact Center for Skype for Business is a third party software solution that integrates with Skype for Business to provide additional call handling features, real-time statistics and reporting capabilities that are not available to Response Groups. The Agent training topics covered in this 2 hour session include logging in and out of queues; working with call handling/controls such as answering calls, transferring calls, wrap up, using the call back feature and managing work status.  Additional tips and tricks will be shared and a question and answer period will conclude the training. In order to attend, you must have a Contact Center account.

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