Contact Center for Skype for Business is a third party software solution that integrates with Skype for Business to provide additional call handling features, real-time statistics and reporting capabilities that are not available to Response Groups. The Agent training topics covered in this 2 hour session include logging in and out of queues; working with call handling/controls such as answering calls, transferring calls, wrap up, using the call back feature and managing work status. Additional tips and tricks will be shared and a question and answer period will conclude the training.
