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This calendar includes events sponsored by the Scholarly Commons as well as those by

our campus partners

Contact Center/Touchpoint Agent training

Event Type
Conference/Workshop
Sponsor
FAST3/Webstore Training Services
Location
UIUC -- location to be announced
Virtual
wifi event
Date
Jun 3, 2021   2:00 - 4:00 pm   Thur afternoon
Cost
free for faculty/staff
Registration
Registration Form
E-Mail
training@illinois.edu
Phone
217-333-6285
Views
2
Originating Calendar
FAST3 Training

Contact Center for Skype for Business is a third party software solution that integrates with Skype for Business to provide additional call handling features, real-time statistics and reporting capabilities that are not available to Response Groups. The Agent training topics covered in this 2 hour session include logging in and out of queues; working with call handling/controls such as answering calls, transferring calls, wrap up, using the call back feature and managing work status.  Additional tips and tricks will be shared and a question and answer period will conclude the training. In order to attend, you must have a Contact Center account. Training will be delivered online

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