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FAQs
What are my transport/parking options getting to the event?
Japan House is located in the Arboretum at the University of Illinois at 2000 S. Lincoln Avenue between Kirby/Florida and Windsor Road. Parking is available in the lot to the north of Japan House (F-31 at St. Mary's Road and Lincoln) and to the south of Japan House (F-32 on Lincoln across from the Vet Med complex). Spaces are marked with a placard and must be paid with Mobile Meter (https://mobilemeter.us/) or Park Mobile (https://parkmobile.io/ ) phone apps, or by calling 217-207-3033. Parking is free on the weekends.
There are bike racks near both parking lots. The MTD Raven and Silver comes near Japan House on Lincoln Ave but buses also service PAR/FAR and you may walk from there to Japan House.
The front door is located on the north side of the building.
Questions about accommodations or accessibility?
Please email japanhouse@illinois.edu if you have any questions. One of the wagashi options will contain gluten as it is made with flour. The latte is made with dairy milk. If you have any food allergy concerns, please contact japanhouse@illinois.edu. A gluten-free wagashi option will be available upon request.
Is my registration/ticket transferrable?
Yes, ticket transfers are possible with a minimum of 48 hours advance notice and if there is space in the new time requested. Please contact japanhouse@illinois.edu if you have any questions.
Do I have to bring my printed ticket to the event?
You do not have to bring your ticket. We will just need your name to check in.
The name on the registration/ticket doesn't match the attendee. Is that okay?
The purchaser of the ticket can go to "My Tickets" and change the name to whomever will be attending.
What is the refund policy?
Your registration is refundable if you contact us at japanhouse@illinois.edu at least 48 hours before the date of the event.
Are there ID requirements or an age limit to enter the event?
We welcome all to enjoy our matcha cafe and to shop around. Children are welcome as long as they are accompanied by an adult at all times and can be calmly seated and respectful of the facility and other guests.